Refund policy

Last Updated: 3/13/2024

Thank you for shopping at WJ Shop. We appreciate the trust you have placed in us and want to ensure that you have a satisfying shopping experience. Please read our policy carefully to understand your rights and obligations when it comes to returns and refunds.

1. Returns

1.1 Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

1.2 Time Frame:

  • You have 3 days from the date of delivery to initiate a return.

1.3 Return Process:

2. Refunds

2.1 Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
  • If your return is approved, a credit will be applied to your original method of payment.

2.2 Refund Time Frame:

  • Refunds may take 3-5 business days to appear in your account, depending on your financial institution.

2.3 Partial Refunds:

  • In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or have missing parts.

3. Exchanges

  • We do not offer exchanges at this time. If you need a different item, please place a new order and follow the return process for the original item.

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please [contact us immediately] with photos of the product and packaging. We will provide further instructions on how to proceed.

5. Cancellation Policy

  • Once an order is placed, it cannot be canceled. Please review your order carefully before completing the purchase.

6. Contact Information

  • If you have any questions about our Return and Refund Policy, please contact us.

We reserve the right to update and revise this policy at any time without notice. It is the responsibility of the customer to review this policy periodically for changes.